IMPORTANT: The intent of the VIP program is to allow your organization to assign the management and strategy of your web presence to our team of experts. In order to ensure continued quality service, the service does have parameters and guidelines. (1) All communication throughout the month - both online and by phone - is counted towards the one hour of consulting time. (2) Additional consulting hours may be purchased. (3) Updates to your website are accepted twice per month. We recommend implementing a system of planning two weeks ahead for changes, as all successful clients do. (4) Because the difficulty of requested updates and changes cannot be predicted, there is no guaranteed turnaround time for updates, although our goal is 1-5 business days. (5) Software development, content writing, and installation of third-party tools and plug-ins is not included in our VIP plan. However, those services are available at an additional cost. The entire success of our VIP program relies heavily on clarity, consistency, and mutual respect between our team and yours. For clients using other website platforms, please note that not all features of this plan may be available.